General Frequently Asked Questions

  1. Does myhalos sell gift cards?

As of now, we do not offer gift cards, but we're excited to let you know that plans are underway to introduce this feature in the near future. Keep an eye on our updates, as we’re working to provide our customers with this convenient gifting option.

  1. Are your products tested on animals?

Our company is committed to ethical practices, and we can assure you that none of our products are tested on animals. We believe in cruelty-free methods and prioritize the safety and well-being of all creatures in our production process.

  1. What is your Privacy Policy?

Please refer to our Privacy Policy page.

  1. How do I get a VAT invoice?

To get a VAT invoice, please contact the Customer Service team via the Contact us section confirming your order number and VAT reference number and a member of the team will assist you.

  1. I have received a faulty item. What should I do?

We’re really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact us to tell us more via our Contact us section.

To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

  1. Order Number 
  1. Product Name
  1. Details of the fault
  1. Images that support the fault, if applicable

As soon as we’ve looked into the fault, we’ll let you know what we plan to do next by responding to your email.

 

Headache Hat

  1. How long does it stay cold for?

Your Halo Headache Hat should stay cold for 15-20 minutes. Research has shown this to be the most effective amount of time for any cold therapy treatment. Furthermore, our cooling cap is designed with expert-grade gel that stays colder for much longer than other brands.

  1. How long should I keep it in the freezer for?

We recommend cooling your Halo Headache Hat in the freezer for at least one hour before use. It can also be stored in the fridge/ freezer when not in use so it's always ready when you need it.

  1. Why is there an opening at the top of the hat?

We designed the Halo Headache Hat in this way so that it can also be worn pulled down over the eyes. This blackout effect is great for relieving light sensitvity that often comes with headaches and migraines.

 

Foot Ice Packs

  1. Can I stand up or walk while wearing these?

No, Halo Ice Pack Socks should only be worn while sitting down. Please do not stand up or walk while wearing them to avoid the risk of injury or damaging the ice packs.

  1. Why are these socks heavier than other brands?

Each sock contains two large ice packs which are filled with three times more gel than other brands. This allows them to stay colder or hotter for longer. Furthermore, this extra weight applies more pressure to the feet, enabling stronger and more effective pain relief. 

  1. Can I use these without the fabric cover for stronger pain relief?

No, our soft fabric cover creates a protective layer between your skin and the ice packs. Please do not use the ice packs directly on your skin to avoid the risk of injury.

 

Ice Gloves

  1. How long should I keep these in the freezer for?

We recommend cooling your Halo Ice Gloves in the freezer for at least one hour before use. They can also be stored in the fridge/ freezer when not in use so it's always ready when you need it.

  1. Can I still use my hands while wearing the gloves?

No, our gloves are designed in a 'mitten' style in order to stay colder for longer. This larger surface area also provides faster temperature transfer for more effective pain relief.

  1. Will the gloves still work on small hands?

Yes, our gloves are a one-size-fits-all design. The stretchable strap allows you to easily adjust the size to your hands and lock in the level of compression you need.

  1. Can I use these without the fabric cover for stronger pain relief?

No, our soft fabric cover creates a protective layer between your skin and the ice packs. Please do not use the ice packs directly on your skin to avoid the risk of injury.

  1. Why are our gloves heavier than other brands?

Each glove contains two large ice packs which are filled with three times more gel than other brands. This allows them to stay colder for longer. Furthermore, this extra weight enables stronger and more effective pain relief. 

 

Sleep Mask

  1. How is this different to a regular sleep mask?

Unlike a regular sleep mask, our blackout eye mask fully blocks out all light. Furthermore, they are also designed with premium grade memory foam to contour perfectly to your nose and face. You'll barely even feel it's there!

  1. Can I use this with eyelash extensions?

Yes, our 3d eye mask is specially designed to produce no pressure on your eyes. With contoured cups that arch over your eyes, it's the perfect mask for eyelash extensions or for those who suffer with eye irritation.

 

Kam the Koala Ice Pack

  1. How long does it stay cold for?

Kam the Koala will stay cold for 15-20 minutes, which should be plenty of time to soothe your little one's bumps & bruises. Research has shown this to be the most effective amount of time for any cold treatment. Furthermore, our kids ice pack is designed with expert-grade gel that stays colder for much longer than other brands.

  1. How do I wash it?

 Kam the Koala has a fully waterproof outer layer that's easy to wipe clean after each use. Kam's arms can also be hand washed with warm water and soap.

 

Full Face Ice Mask 

  1. How long does it stay cold for?

Your Halo Full Face Mask should stay cold for 15-20 minutes. Research has shown this to be the most effective amount of time for any cold therapy treatment. Our cooling face mask is designed with expert-grade gel that stays colder for much longer than other brands.

  1. Can I use this directly from the freezer?

Yes, however we recommend always testing the temperature first before applying to your face. If the mask feels too cold, leave to rest at room temperature for 2-3 minutes before application. 

  1. Does this have a fabric cover on one side?

No, our full face ice masks are designed with soft gel on both sides in order to stay colder for longer. This also allows the mask to conform perfectly to the contours of your face, allowing more contact with your eyes, cheeks, jaw, forehead, nose and temples.

  1. What do I do if my mask breaks?

Although every effort has been made to provide a high-quality, durable healthcare product, in the rare event that your mask does become broken or damaged, please send an email to shane@firstoptionproducts.com and we will try to resolve the issue straight away. We are committed to continuous improvement so we appreciate any suggestions or feedback you may have.

 

Gel Eye Mask

  1. How long does it stay cold for?

Your Halo Gel Eye Mask should stay cold for 15-20 minutes. Research has shown this to be the most effective amount of time for any cold therapy treatment. Our cooling eye mask is designed with expert-grade gel that stays colder for much longer than other brands.

  1. Does this have a fabric cover on one side?

No, our ice masks are designed with soft gel on both sides in order to stay colder for longer. This also allows the mask to conform perfectly to the contours of your eyes and nose, allowing better overall coverage and more effective relief.

  1. What do I do if my mask breaks?

Although every effort has been made to provide a high-quality, durable healthcare product, in the rare event that your mask does become broken or damaged, please send an email to shane@firstoptionproducts.com and we will try to resolve the issue straight away. We are committed to continuous improvement so we appreciate any suggestions or feedback you may have.

 

Heated Eye Mask

  1. Why are our heated eye masks heavier than other brands?

Our heated eye mask is filled with specially designed flexible hydrobeads to ensure even temperature distribution and keep your mask hot for longer. Furthermore, this extra weight provides gentle, deep-touch pressure which induces a feeling of calmness and relaxation.

  1. Does our eye mask have a metal zipper?

No, the zip is made from composite which is 100% microwave-safe.

  1. Can the full mask be put in the microwave?

Yes, both parts of the mask are microwave-safe and can be heated in the microwave together.

 

If you have any more questions, don't hesitate to Contact Us.